Multiply Events Ltd
31 Aungier Street,
Dublin 2, Ireland
www.wotsonevents.com
privacy@wotsonevents.com
Effective Date
This web page represents a legal document and is the Terms and Conditions, from now on called (Agreement) for our website, www.wotsonevents.com, and our mobile application, hereinafter and collectively referred to as the website.
(Website). By using our Website, you agree to fully comply with and be bound by the following Agreement each time you use our Website.
Definitions
The terms “us”, “we”, and “our” refer to Multiply Events Ltd, the owner of this Website. The term “Product(s)” refers to any products or services we sell or give away. A “Visitor” is someone who merely browses our Website. A “Member” is someone who has registered with our Website to use our Products. The term “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, design, and data offered through our Website or Products whether produced by our Members or by us, are collectively known as our “Content”. We distinguish content posted by our Members as “Member Content”.
Eligibility and Registration for Membership
To use our Website and Products, you must register to become a Member. Your Membership is not transferable or assignable and is void where prohibited. Our Website and Products are intended solely for Users who are at least (16) years old or older. Any registration by, use of, or access to our Website and Products by anyone under that age is unauthorized, unlicensed, and in violation of this Agreement. By using our Website and Products, you represent and warrant that you are (16) years old or older and agree to obey all the terms of this Agreement. Multiply Events Ltd has sole right and discretion to decide whether to accept a Member and may reject a Member’s registration with or without explanation.
When you complete the registration process, you may receive a password that will allow you to access our Website and Products. You agree to maintain the confidentiality of your password and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality as well as all activities that occur by using your password.
You agree to immediately tell us of any unauthorized use of your password or any other breach of security. You agree that we cannot and will not be liable for any loss or damage arising from your failure to comply with password security as discussed herein.
Acceptance of Agreement
This Agreement is between you and Multiply Events Ltd. THIS AGREEMENT CONTAINS WARRANTY DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT OUR LIABILITY TO YOU. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND IN THEIR ENTIRETY, AS USING, ACCESSING, AND/OR BROWSING OUR WEBSITE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND TO EVERY TERM AND CONDITION SET FORTH HERE, PLEASE EXIT OUR WEBSITE IMMEDIATELY AND DO NOT USE ACCESS AND BROWSE IT FURTHER.
Except as otherwise noted, this Agreement makes up the entire and only Agreement between you and Multiply Events Ltd and supersedes all other Agreements, representations, warranties, and understandings about our Website, Products, and the subject matter here. However, for you to use our Website and Products, you may also be required to agree to additional terms and conditions. Those additional terms and conditions will be incorporated into this Agreement unless otherwise stated.
Privacy Notice
Our Privacy Notice is considered part of this Agreement and is available on this website. You must review our Privacy Notice by clicking on this link. If you do not accept and agree to be bound by all the terms of this Agreement, including the www.wotsonevents.com
Privacy Notice, do not use this Website or our Products.
Choice of Law and Jurisdiction
Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules. The number of arbitrators shall be one. The place of arbitration shall be Dublin, Ireland. The language of the arbitration shall be English.
Limited License
Multiply Events Ltd grants you a nonexclusive, nontransferable, revocable license to access and use our Website and Products strictly under this Agreement. Your use of our Website and Products is solely for internal, personal, and noncommercial purposes unless otherwise provided for in this Agreement. No printout or electronic version of any part of our Website or Products may be used by you in any litigation or arbitration matter at all under any circumstances.
Legal Compliance
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website, Content, Products, and any software provided within.
Our Relationship with You
This Agreement in no way creates any agency, partnership, joint venture, or employee-employer, or franchisor-franchisee relationship between you and Multiply Events Ltd.
Our Intellectual Property
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies in the form of words, graphics, and logos. Your use of our Website or Products does not constitute any right or license for you to use our service marks or trademarks without the prior written permission of Multiply Events Ltd.
Our Content, as found within our Website and Products, is protected under the United States and foreign copyrights. The copying, redistribution, use, or publication by you of any such Content is strictly prohibited. Your use of our Website and Products does not grant you any ownership rights to our Content.
Errors, Corrections, and Changes
We do not represent or otherwise warrant that our Website and Products will be error-free or free from viruses or other harmful components. We do not represent or warrant the information available on or through our Website and Products will be correct, accurate, timely, or reliable. Multiply Events Ltd reserves the right at our sole discretion to change any content, software, and other items used or contained in our Website or Products at any time without notice.
Third Parties
Our Website publishes content supplied by third parties, Users, advertisers, merchants, and sponsors. Accordingly, Multiply Events Ltd has no editorial control over such content. Any opinions or other information or content expressed or made available by third parties, including information providers, Users, or any other User of our Website, are those of the respective author(s) and not of Multiply Events Ltd. Multiply Events Ltd does not guarantee the accuracy, completeness, merchantability, or fitness for any particular purpose nor the legality of any content provided by any of these parties.
You understand that we do not operate or control the products or services offered by third-party merchants. These merchants are responsible for all aspects of order processing, fulfillment, billing, and customer service. We are not a party to the transactions entered between you and merchants. You agree that the use of or purchase from such merchants is AT YOUR SOLE RISK AND WITHOUT WARRANTIES OF ANY KIND BY US. All rules, legal documents (including privacy policies), and operating procedures of merchants will apply to you while on any merchant websites.
You acknowledge that nothing contained in our Website will constitute financial, investment, legal, and/or other professional advice and that no professional relationship of any kind is created between you and Multiply Events Ltd or our Members. You agree that you will not make any financial, investment, legal, and/or other decision based in whole or in part on anything contained in our Website or Products.
Refunds From Other Merchants
We are not responsible for the refund policies of merchants online or offline. Before you make a purchase with any merchant, you should review their refund and or return policy.
Financial and Legal Advice
You acknowledge that nothing contained in our Website will constitute financial, investment, legal, and/or other professional advice and that no professional relationship of any kind is created between you and Multiply Events Ltd or our Members. You agree that you will not make any financial, investment, legal, and/or other decision based in whole or in part on anything contained in our Website or Products.
Warranty Disclaimer
Multiply Events Ltd is not responsible or liable in any manner for any Content posted on our Website or in connection with our Products, whether posted or caused by Members of our Website, or by Multiply Events Ltd. Although we provide rules for Member conduct and postings, we do not control and are not responsible for what Members post, transmit, or share on our Website or Products, and are not responsible for any offensive, inappropriate, obscene, unlawful, or otherwise objectionable content you may encounter using our Website or Products. Multiply Events Ltd is not responsible for the online or offline conduct of any User of our Website or Products.
Our Website or Products may be temporarily unavailable from time to time for maintenance or other reasons. Multiply Events Ltd assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction, unauthorized access to, or alteration of Member communications.
Multiply Events Ltd is not responsible for any technical problem or other problems of any telephone network or service, computer system, server or provider, computer or mobile phone equipment, or software, or any failure of email because of technical problems or traffic congestion on the Internet, or any combination–including injury or damage to Members’ or any other person’s computer, mobile phone, or other hardware or software – related to or resulting from the use or downloading of materials in connection with our Website or Products, including, without limitation, any software provided through our Website or Products.
Under no circumstances will Multiply Events Ltd be responsible for any loss or damage, including any loss or damage, personal injury, or death resulting from anyone’s use of our Website or Products, or any interactions between Users of our Website or Products, whether online or offline. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, or supplier, does not constitute or imply endorsement, sponsorship, recommendation, or any affiliation with our Website by third parties or by any of the equipment or programming associated with or used by our Products.
THE INFORMATION, CONTENT, AND DOCUMENTS FROM OR THROUGH OUR WEBSITE ARE PROVIDED ‘AS-IS’, ‘AS AVAILABLE, WITH ‘ALL FAULTS’, AND ALL EXPRESS OR IMPLIED WARRANTIES ARE DISCLAIMED (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND PRODUCTS MAY CONTAIN BUGS, ERRORS, PROBLEMS, OR OTHER LIMITATIONS.
Multiply Events Ltd, INCLUDING ALL OUR AFFILIATES, HAS NO LIABILITY AT ALL FOR YOUR USE OF OUR WEBSITE OR PRODUCTS. Multiply Events Ltd CAN NOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM THE USE OF OUR WEBSITE OR PRODUCTS, INCLUDING, BUT NOT LIMITED TO, RELATED SOFTWARE. Multiply Events Ltd DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT, PRODUCTS, OR ANY SOFTWARE FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR SOFTWARE AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CONTENT, PRODUCTS, AND RELATED SOFTWARE IS DISCLAIMED.
WITHOUT LIMITATION, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND RELATED SOFTWARE FROM OR THROUGH OUR WEBSITE OR PRODUCTS AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE OF IT AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE AND ALL OUR AFFILIATES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND Multiply Events Ltd.
OUR WEBSITE AND PRODUCTS WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR WEBSITE OR PRODUCTS WILL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
Limitation of Liability
IN NO EVENT WILL Multiply Events Ltd OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF OUR WEBSITE, CONTENT, PRODUCTS, OR ANY RELATED SOFTWARE ACCESSED THROUGH OR DOWNLOADED FROM OUR WEBSITE OR PRODUCTS, EVEN IF Multiply Events Ltd IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DESPITE ANYTHING TO THE CONTRARY HERE, Multiply Events Ltd’S LIABILITY TO YOU FOR ANY CAUSE AT ALL, AND REGARDLESS OF THE FORM OF THE ACTION, WILL ALWAYS BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR WEBSITE AND/OR PRODUCTS ACCESSED DURING THE PREVIOUS MONTH OF YOUR MEMBERSHIP BEFORE THE EVENT RESULTING IN LIABILITY.
Member Conduct
Members may post their content to our Website through our products (Member Content). Members and Visitors understand that by using our Website or Products, they may be exposed to content that is offensive, indecent, or objectionable. We have no control over Member Content and do not in any way guarantee its quality, accuracy, or integrity. Multiply Events Ltd is not responsible for the monitoring or filtering of any Member Content. Should any Member Content be found illegal, Multiply Events Ltd will submit all necessary information to relevant authorities.
If any Member Content is reported to Multiply Events Ltd as being offensive or inappropriate, we may ask the Member to retract or modify the questionable content within 24 hours of being notified by Multiply Events Ltd. If the Member fails to meet such a request, Multiply Events Ltd has full authority to restrict the Member’s ability to post Member Content or to immediately terminate the Member’s use of our Website and Products without further notice to the Member.
We have sole discretion to remove any Member Content that violates this Agreement or that is otherwise objectionable in our sole discretion. Members are responsible for complying with all applicable federal and state laws for their content, including copyright and trademark laws. Members will respect copyright and trademark laws.
You warrant that you will not use our Website or Products to infringe on the intellectual property rights of others in any way. Following the Digital Millennium Copyright Act (DMCA) and other applicable laws, we have adopted a policy of terminating Members whom we judge, in our sole discretion, to be infringers of others’ intellectual property rights.
As a User, you agree not to use our Website or Products to do any of the following:
Upload, post, or transmit any Member Content that:
- Violates any local, state, federal, or international laws.
- Infringes on any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
- Harms, threatens, defames, promotes violence or illegal activities, or is otherwise vulgar, obscene, abusive, harassing, tortuous, libelous, invasive of another’s privacy, hateful, or racially, ethically, or otherwise objectionable.
- Links directly or indirectly to any materials to which you do not have a right to link.
- Contains any private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers.
- Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or to extract information from our Website or Products.
- Contains any unsolicited or unauthorized advertising, solicitations, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.
- In the sole judgment of Multiply Events Ltd is objectionable or restricts or inhibits any other person from using or enjoying our Website or Products, or which may expose Multiply Events Ltd, our affiliates, or our Users to any harm or liability of any type.
Use our Content to:
- Develop a competing website.
- Create compilations or derivative works as defined under United States copyright laws.
- Redistribute it in any manner, including, but not limited to, sale, license, lease, rental, subscription, or any other distribution mechanism.
- Decompile, disassemble, or reverse engineer our Website, Products, and any related software.
- Use our Website or Products in any manner that violates this Agreement or any local, state, federal, or international laws.
Use of Information
You grant Multiply Events Ltd a license to use the information and materials you post to our Website. By posting, displaying, transmitting, performing, or distributing information or other content (“Member Content”) to our Website, you are granting Multiply Events Ltd, its officers, directors, employees, agents, consultants, representatives, and affiliates, a license to use the Member Content about the operation of the business of Multiply Events Ltd, its directors, employees, officers, affiliates, representatives, consultants, and agents, including, without limitation, a right to distribute, copy, transmit, publicly display, reproduce, translate, edit, and reformat Member Content. You understand and agree that you will not be compensated for any Member Content. By posting Member Content on our Website or Products, you warrant and represent that you own the rights to the Member Content or are authorized to post, display, distribute, perform, or transmit Member Content.
Unlawful Activity
We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we judge appropriate, including, but not limited to, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information.
Linking to Our Website
You may provide links to our Website if (a) you do not remove or obscure any portion of our Website by framing, (b) your website does not engage in illegal or pornographic activities, and (c) you stop providing links to our Website immediately on our request.
Links to Other Websites
Our Website may from time to time contain links to third-party websites. The inclusion of links for any website on our Website does not mean that we endorse, guarantee, warrant, or recommend the services, information, content, and/or data of such third-party websites.
Multiply Events Ltd has no control over the legal documents and privacy practices of third-party websites; you access any third-party websites at your own risk. We recommend that you review the privacy notice and terms and conditions of those websites to fully understand what information is collected and how it is used.
Payments
You represent and warrant that if you are buying something from us, (i) any payment information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) if your initial payment method is dishonored, you will still pay the incurred charges, including any surcharge we may incur because of the dishonored payment.
Refund Policy
We have a refund policy for ticket sales only. Please contact us for details.
Termination of Membership or User Privileges
Your membership or User privileges with us are effective until terminated by you or us. Your rights under this Agreement will terminate without our notice if you fail to comply with any terms of this Agreement. On termination, you will stop representing yourself as a Member or User. You must delete or destroy any information or content (including all copies) obtained from our Website. Certain provisions of this Agreement, including, but not limited to, copyrights, indemnity, trademarks, limitation of liability, warranty, and jurisdictional issues will survive the termination of this Agreement.
Indemnification
You agree to indemnify, defend, and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third-party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates free from any liability, loss, claim, and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of our Website or Products.
Severability and Survival
Should any part of this Agreement be held invalid or unenforceable, that portion will be construed consistent with applicable law and the remaining portions will remain in full force and effect. To the extent that any Content is in conflict or inconsistent with this Agreement, this Agreement will take precedence. Our failure to enforce any provision of this Agreement will not be deemed a waiver of such a provision, nor of the right to enforce such a provision. Our rights under this Agreement will survive any termination of this Agreement.
Changes to Our Agreement
We reserve the right to change this Agreement at any time by giving you advance notice of the changes by email or in writing. We will also post these changes on our Website. These changes will become effective 30 days after receipt of the notice. To avoid doubt, no unilateral amendment will retroactively change agreed dispute-resolution provisions of these Terms and Conditions, if any, including, for example, arbitration provisions for then-pending disputes unless the parties expressly agree otherwise. Your continued use of our Website and Products after any change to this Agreement and our telling you will constitute your acceptance of such change. If you do not agree with the changes to this Agreement, you can choose to discontinue the use of our Website and Products.
Merchant Relationship Restriction, Suspension & Termination Policy
1. About this policy
This policy explains when and how WotsOn Events Ltd (“WotsOn”, “we”, “us” or “our”) may restrict, suspend or end its relationship with an event organiser, venue, society, promoter, brand or other business user (an “Organiser”). It applies to Organisers that use WotsOn to list, promote or sell event tickets, memberships, passes, vouchers or deals.
2. Our approach
We act proportionately and on a risk-based basis. Our priorities are to protect buyers, maintain a safe and trustworthy marketplace, comply with law and sanctions, meet payment-provider and banking obligations, and give Organisers fair information about material decisions unless we are legally prevented from doing so.
3. Grounds for action
We may request information, restrict features or sales, unpublish an event, hold or reserve payouts, suspend an account or terminate the relationship where we reasonably believe that: (a) onboarding, identity, ownership, bank or event information is false, incomplete, outdated or cannot be verified; (b) an Organiser or related party is sanctioned or presents an unacceptable financial-crime risk; (c) fraud, money laundering, terrorist financing, theft, chargeback abuse or other illegal activity is suspected; (d) an event or offer is illegal, unsafe, misleading, fictitious, cancelled, materially changed, improperly licensed or unlikely to be delivered; (e) prohibited or restricted goods or services are offered; (f) buyers are not receiving valid tickets, services or legally due refunds; (g) complaint, refund, dispute or chargeback levels are excessive or are not addressed promptly; (h) the Organiser materially or repeatedly breaches WotsOn’s terms, policies, security requirements or lawful instructions; (i) an account is compromised or used by an unauthorised person; (j) the Organiser is insolvent, ceases trading or creates a material risk that future obligations will not be met; (k) our bank, payment provider, card scheme, insurer, regulator, court, law-enforcement body or other competent authority requires or reasonably requests action; or (l) continued service would create unacceptable consumer, legal, financial, safety, reputational or operational risk.
4. Measures we may take
Depending on the seriousness and urgency of the issue, we may ask for documents or an explanation; require an event or listing to be corrected; limit ticket values, volumes, jurisdictions or account features; remove or unpublish content; delay or reserve a payout; prevent changes to payout details; suspend ticket sales or the Organiser account; issue or facilitate buyer refunds; report the matter to a payment provider, bank or authority; or terminate the Organiser relationship.
5. Investigation and decision
A restriction, suspension or termination decision is made by WotsOn leadership or a designated compliance owner. We may review onboarding records, transactions, public information, complaints, event documentation, bank or payment information and information supplied by the Organiser, buyer, venue, payment provider, bank or authority. We record the reason and evidence supporting material decisions.
6. Notice and reasons
For a restriction or suspension, we will normally provide a written statement of reasons before or when the measure takes effect. For an overall termination, we will normally provide at least 30 days’ written notice where required by applicable platform-to-business law. We may act immediately, on shorter notice or without disclosing particular information where this is required by law or a competent authority, necessary to address sanctions, fraud, account compromise, urgent safety or consumer harm, justified by repeated material breach, or where disclosure could prejudice an investigation or expose WotsOn or others to further harm.
7. Opportunity to respond
Where the circumstances allow, the Organiser may provide an explanation or corrective evidence within the period stated in our notice. We may maintain temporary restrictions or payout holds while the matter is reviewed. Failure to respond, or failure to provide satisfactory evidence, may result in further restriction or termination.
8. Outstanding events, tickets and funds
When an account is restricted, suspended or terminated, we may stop new sales and decide how existing events and buyer bookings should be handled. We may retain, reserve, set off or apply amounts under our control to refunds, chargebacks, payment-provider fees, taxes, contractual charges, claims or other liabilities. We will not make funds or economic resources available to a sanctioned or legally prohibited party. Subject to applicable law, contractual rights and the resolution of buyer and payment risks, any remaining undisputed balance will be paid to the Organiser’s verified bank account.
9. Buyer protection and cooperation
The Organiser remains responsible for delivering the event or service and for meeting its legal and contractual obligations to buyers. WotsOn may contact buyers, process or facilitate refunds, preserve evidence, share relevant information with our bank or payment provider and cooperate with regulators, law enforcement or other competent authorities.
10. Data and records
We retain onboarding, screening, transaction, complaint and decision records in line with applicable legal, tax, contractual and data-protection requirements. Where a decision is reversed, we will restore appropriate service and data access without undue delay, subject to security, technical and legal requirements.
11. Appeal
An Organiser may appeal a restriction, suspension or termination by emailing hello@wotsonevents.com with the account name, event, decision date, reasons for the appeal and supporting evidence. Appeals should normally be submitted within 10 business days. We aim to acknowledge an appeal within 2 business days and issue a reasoned outcome within 10 business days, or within 20 business days where the matter is complex. Reinstatement is not available where it would breach law, sanctions or a binding instruction.
12. Changes and contact
We may update this policy to reflect changes in law, our services or risk controls. Material changes will be notified or published as required. Questions may be sent to hello@wotsonevents.com. WotsOn Events Ltd, 31 Aungier Street, Dublin 2, Ireland.
Buyer Complaint Handling & Refund-Request Policy
1. Purpose and scope
This policy explains how WotsOn Events Ltd (“WotsOn”, “we”, “us” or “our”) receives, investigates and resolves complaints from buyers of event tickets, memberships, passes, vouchers or deals purchased through WotsOn. Complaint handling is free and does not affect any statutory rights.
2. How to contact us
A complaint or refund request can be submitted through the in-app Refund Request Centre, through the contact facility on our website, or by email to hello@wotsonevents.com. Buyers should use the email address connected to the order where possible.
3. Information to include
Please provide the buyer’s full name and email address, order or ticket reference, event or product name, Organiser name, event date, a clear description of the issue, the outcome requested and any relevant screenshots, receipts, venue communications or other evidence. We may request further information to verify identity, payment or ticket ownership.
4. Issues covered
We handle complaints concerning ticket non-delivery or access problems; duplicate or incorrect charges; invalid tickets or refusal of entry caused by a ticketing error; event cancellation, postponement or material change; misleading event or product information; delayed or missing refunds; organiser fulfilment or customer-service issues; suspected fraud; safety or discriminatory conduct; and the operation of the WotsOn platform.
5. Change of mind and inability to attend
Tickets and services for leisure events on a specified date are not generally subject to a change-of-mind cancellation right. A buyer is therefore not automatically entitled to a refund because they no longer wish or are unable to attend. An Organiser may offer more flexible terms, and nothing in this policy limits a buyer’s rights where the event, ticket or service is faulty, cancelled, misdescribed or otherwise not supplied in accordance with applicable law.
6. Cancellation, postponement and material change
Where an event is cancelled, postponed or materially changed, the Organiser is responsible for complying with applicable law and its published terms. WotsOn will communicate available options and may process or facilitate the refund of amounts legally due, including relevant mandatory fees where required. A change of date, venue, headline act, event format or other detail will be assessed on its significance and the rights available to the buyer.
7. Our complaint process
We log the complaint and assign it for review; acknowledge receipt within 2 business days; verify the order and relevant facts; immediately escalate urgent fraud, safety or account-compromise concerns; obtain information from the Organiser, venue, payment provider or internal systems where needed; and assess the complaint against the event listing, Organiser terms, WotsOn terms and applicable consumer law.
8. Organiser response
Where the complaint concerns an Organiser’s event or service, we will normally ask the Organiser to respond and provide evidence within 5 business days. WotsOn may act without waiting for an Organiser response where there is urgent buyer harm, a clear platform error, a cancelled event, a legal requirement or sufficient evidence to make a decision.
9. Resolution times
We aim to provide a reasoned outcome within 10 business days of receiving a complete complaint. If a case is complex, depends on third-party information or involves multiple buyers, we will provide an update and aim to conclude it within 20 business days. These are service targets rather than a waiver or extension of any statutory deadline.
10. Possible outcomes
Depending on the evidence and legal position, we may provide information or an explanation; correct account or event information; reissue or restore a ticket; approve or facilitate a full or partial refund; ask the Organiser to remedy the issue; restrict or suspend the Organiser; report suspected fraud or unlawful conduct; or reject the complaint with clear reasons.
11. Refund processing
When WotsOn is authorised or legally required to issue a refund and controls sufficient funds, we will initiate it to the original payment method. The buyer’s bank or payment provider may take additional time to display the credit, commonly 5 to 10 business days. If the Organiser must fund or authorise the refund, WotsOn will pursue the Organiser and may withhold available organiser proceeds where permitted.
12. Chargebacks and external rights
We encourage buyers to contact us promptly so that we can investigate, but this policy does not remove the right to contact a card issuer or payment provider, obtain independent advice from the Competition and Consumer Protection Commission, use an available alternative dispute-resolution process or pursue a claim through the courts or Small Claims procedure where eligible.
13. Escalation
A buyer who disagrees with an outcome may request senior review by replying to the decision or emailing hello@wotsonevents.com with the subject “Complaint Escalation” within 10 business days. The request should explain the disputed point and include any new evidence. We aim to issue the escalation outcome within 10 business days.
14. Fair treatment and accessibility
We do not charge for making a complaint or treat a buyer adversely for raising a genuine concern. We will provide reasonable assistance where a buyer has difficulty using the standard channels. Abusive, threatening, fraudulent or repetitive communications may be limited, but the underlying complaint will still be considered fairly.
15. Records, privacy and improvement
We retain complaint records for legal, dispute, fraud-prevention, quality and audit purposes in line with our Privacy Policy and applicable law. Management reviews complaint themes, refund levels, processing times and Organiser outcomes to identify recurring issues and improve the platform.
16. Contact
Email: hello@wotsonevents.com. WotsOn Events Ltd, 31 Aungier Street, Dublin 2, Ireland.
Sanctions Compliance Policy & Procedures
1. Purpose and commitment
WotsOn Events Ltd (“WotsOn”, “we”, “us” or “our”) is committed to complying with applicable financial and trade sanctions and to preventing the WotsOn platform, payment flows or business relationships from being used to make funds or economic resources available to sanctioned persons, entities or prohibited activities.
2. Scope
This policy applies to Organisers, venues, societies, promoters, partner brands, directors, beneficial owners or controlling persons, authorised account users, payout recipients, bank-account holders, relevant suppliers and transactions processed or facilitated through WotsOn. It also applies to WotsOn directors, employees and contractors involved in onboarding, publishing, payments, refunds or support.
3. Legal framework
WotsOn’s mandatory baseline is applicable Irish and European Union sanctions law and relevant United Nations Security Council sanctions. We also consider United Kingdom, United States, Canadian and Australian sanctions where a transaction, person, bank, payment provider, customer, Organiser or other activity creates a relevant jurisdictional or contractual nexus. Sanctions requirements apply as soon as they take legal effect.
4. Responsibility
WotsOn leadership is responsible for this policy and appoints a director or designated compliance owner to oversee screening, potential matches, payout holds, external reports, training and records. Staff must immediately escalate any sanctions concern and must not override a hold or screening decision.
5. Information collected
Before an Organiser is activated, WotsOn may collect and verify legal and trading names, entity/registration number, registered and operating addresses, country of incorporation and operation, directors, beneficial owners or controlling persons, dates of birth/nationality/address where needed to resolve identity, authorised users, website/social channels, expected activity, payout recipient and bank-account details. Anonymous or unexplained third-party payout arrangements are not accepted.
6. Who is screened
WotsOn screens the Organiser legal entity and trading name, directors, beneficial owners or controlling persons, authorised organiser users, payout recipient and bank-account holder. Relevant counterparties may also be screened where the event, payment, refund, supplier or ownership structure creates sanctions risk.
7. Lists and sources
The primary sources are the EU Consolidated Financial Sanctions List and relevant United Nations Security Council consolidated lists. Where applicable, WotsOn also uses the UK Sanctions List, US OFAC sanctions lists, Canada’s consolidated sanctions information and Australia’s DFAT Consolidated List. Official government or intergovernmental sources are preferred, supported by payment-provider or banking screening information where available.
8. Screening frequency
Screening takes place at onboarding before activation; before the first payout; before payout following any material ownership, control, identity, bank or country change; as part of periodic review of active Organisers; and when WotsOn becomes aware of a relevant official list update, adverse report or other risk event. A valid screening status is checked before every payout. Active Organisers are fully re-screened at least annually and higher-risk Organisers more frequently.
9. Matching method
Screening considers names, aliases, transliterations and close matches. A name match is not treated as confirmed without reasonable identity checks. Potential matches are resolved using available identifiers such as date and place of birth, nationality, address, passport or company number, registered office, ownership and bank information. The screening date, source, search terms, result and reviewer are recorded.
10. Enhanced due diligence
Additional review is required for high-risk countries, complex or opaque ownership, politically exposed persons, adverse media, unusual third-party involvement, unexplained foreign bank accounts, events connected to sanctioned territories, rapid changes in ownership or payout details, and attempts to avoid information or screening requirements. PEP status alone does not mean a person is sanctioned, but it may require further evidence and senior approval.
11. Transaction and payout controls
WotsOn monitors event and transaction geography, unusual sales and refund patterns, linked accounts, payout changes and attempts to route funds to a different person or jurisdiction. Organiser proceeds are not instantly withdrawable and each payout is manually reconciled and approved. WotsOn may suspend publishing, sales, refunds or payouts while a concern is reviewed.
12. Potential match procedure
When a potential match is identified, WotsOn immediately places the relevant activation, transaction or payout on hold; prevents account or bank-detail changes; escalates the case to the designated compliance owner; gathers sufficient identifiers to determine whether the match is false or credible; and documents the decision. The subject will not be alerted where disclosure could prejudice an investigation or breach law.
13. Confirmed or credible match
Where WotsOn confirms or reasonably suspects that a person or entity is sanctioned or that a transaction would breach sanctions, WotsOn will not process the transaction or make funds or economic resources available; will maintain the hold or preserve affected funds in accordance with legal, bank and payment-provider instructions; will notify and cooperate with its bank and payment provider; will report to the Central Bank of Ireland or other competent authority as required; will preserve records; and may restrict, suspend or terminate the relationship. WotsOn will not return or redirect funds where doing so could itself make funds available to a sanctioned party.
14. Reporting concerns
Staff, Organisers and buyers may report a concern to hello@wotsonevents.com with the subject “Sanctions / Compliance”. WotsOn will provide information concerning suspected sanctions breaches to the relevant authority where required by law. In Ireland, financial-sanctions matters may require reporting to the Central Bank of Ireland.
15. Training and awareness
Relevant staff and contractors receive sanctions awareness appropriate to their role at onboarding and at least annually, with additional updates following material legal, list, product or process changes. Training covers red flags, screening, holds, escalation, record keeping and confidentiality.
16. Records and review
WotsOn securely retains screening, identity, transaction, payout, match-resolution, reporting and training records in line with applicable law and data-protection requirements, normally for at least six years. This policy and the effectiveness of its controls are reviewed at least annually and after any sanctions incident, material legal change or significant change to WotsOn’s countries, products or payment flow.
17. No circumvention
WotsOn will not knowingly participate in, facilitate or assist any arrangement intended to evade sanctions, including the use of intermediaries, alternative spellings, third-party accounts, split transactions, refunds, transfers or other structures designed to conceal a sanctioned person, entity, country or purpose.
18. Contact
Email: hello@wotsonevents.com. WotsOn Events Ltd, 31 Aungier Street, Dublin 2, Ireland.